FAQ

  1. What types of products do you offer?

We offer a variety of unique digital products, home décor, and apparel. This includes digital planners, journals, invitations, custom t-shirts, mugs, and stylish home accessories designed to reflect your vibrant style.

 

  1. How do I download digital products after purchase?

After purchasing, you’ll receive an email with a link to download your digital product. Please contact us if there is an issue with your downloaded purchase.

 

  1. Can I customize a digital product?

Yes! We offer customization options on many of our digital products. If you need a specific design, color scheme, or personal touch, feel free to contact us before purchasing, and we’ll work with you to create something special.

 

  1. Are your products available for international shipping?

At this time, our physical products (such as t-shirts and mugs) are available for shipping within the U.S. only. However, all digital products are accessible worldwide immediately upon purchase.

 

  1. How do I care for apparel purchased from Vibrant Vibes and Soul?

To keep your apparel looking fresh, we recommend washing t-shirts and tote bags inside out in cold water and tumble drying on low. Avoid bleach and ironing directly on the designs.

 

  1. Can I return or exchange my order?

We do not offer returns or exchanges on digital products due to their instant nature. However, if you have any issues with your order, please contact us, and we’ll work to resolve it. For physical products, we accept returns and exchanges within 14 days of delivery for unused items.

 

  1. How long does shipping take for physical products?

For U.S. orders, shipping typically takes between 5-7 business days. We’ll provide tracking information as soon as your order ships. Processing times may vary slightly based on the item.

 

  1. Do you offer bulk orders or wholesale pricing?

Yes, we offer bulk and wholesale pricing for select products. Please reach out to us directly with your order details, and we’ll provide more information on pricing and delivery timelines.

 

  1. What payment methods do you accept?

We accept major credit cards, PayPal, Klarna, Afterpay and Affirm.  All transactions are processed securely through Etsy's payment system.

 

  1. Do you offer discounts or promotions?

We occasionally run promotions and offer discount codes to our email subscribers. Be sure to sign up for our newsletter to stay updated on our latest deals!

 

  1. How do I contact customer support?

If you have any questions or concerns, feel free to contact us via the "Contact Us" page on our website or send an email to tiffanyreece24@gmail.com. We aim to respond to all inquiries within 24-48 hours.

 

  1. Can I request a custom order for home décor or apparel?

Absolutely! We love creating custom designs. Whether it's a personalized t-shirt or a custom art print, just let us know your vision, and we’ll work with you to bring it to life.

 

  1. Are the digital products editable?

Many of our digital planners, invitations, and stationery items are editable. Please call or email with any modifications you wish to have.

 

  1. How are your digital products delivered?

Digital products are delivered instantly via email. Please provide an active email address to ensure you receive your digital product.

 

  1. What if I have trouble downloading my digital product?

If you encounter any issues downloading your product, please contact us, and we’ll assist you in resolving the issue as quickly as possible.